Service – Snopor.com

In order to meet the quality assurance requirements of overseas markets, according to product characteristics, our company proposes a quality assurance policy for overseas markets, hereinafter referred to as "quality assurance policy", as the standard for after-sales service and technical support in overseas markets.

This warranty policy is a conditional warranty.
Electric vehicle parts (except special parts) are guaranteed for 12 months (subject to the date of shipment) or 5,000 kilometers of driving mileage, whichever comes first.
Warranty Parts and Standard References Warranty Coverage in this Warranty Policy.
Wear parts and special parts are not covered by the warranty policy.
For the maintenance of parts within the warranty period, only replacement parts are provided, and we are not responsible for the transportation, customs declaration and other expenses of the parts.
During the warranty period, the customer is responsible for providing maintenance and replacement services, and our company does not bear the labor cost.

Parts	TIME/MILEAGE	Warranty Standard	No warranty standard
Frame	24 months or 10000KM	It is used within the normal load and road range, and the phenomenon of welding and de-soldering shall not be broken.	Damage caused by external forces alters the frame structure or fractures.
Steering handle, steering column	12 months or 5000KM	When used within the normal load and road range, welding, desoldering and fracture phenomena may occur.	Damage caused by external forces alters the part structure or fractures.
Front/rear shock absorbers	12 months or 5000KM	Use within normal load and road range, cracks, fractures, and oil leakage.	1. Damage caused by human factors or improper use and maintenance; 2. Damage caused by external force changes the structure or damage of components.
Front hub, rear fork, pedals	12 months or 5000KM	Use within the normal load and road range, cracks and fractures.	Damage caused by external forces alters the part structure or fractures.
Single and double braces, armrest backrest	12 months or 5000KM	When used within the normal load and road range, welding, desoldering and fracture phenomena may occur.	Damage caused by external forces alters the part structure or fractures.
Liquid brake assembly, drum brake, disc brake disc	12 months or 5000KM	1. The disc brake handle does not return; the front wheel rotates abnormally; 2. The oil pipe is not resistant to aging and has large elastic deformation	Damage caused by external force; maintenance is not carried out on time.
Motor	24 months or 10000KM	Quality problems caused by non-external forces such as phase loss, burnout, and demagnetization	Damage caused by external force.
Charger	24 months or 10000KM	Performance failure or quality problem due to product and cannot be repaired	Damage caused by man-made reasons, the environment does not meet the charging conditions.
Controller, display instrument, speed control lever, main cable, horn, set lock, remote control key, DC-DC converter, combination switch, turn signal, headlight assembly, rear tail light, license plate light	12 months or 5000KM	Performance failure or quality problem due to product and cannot be repaired	Damage caused by improper modification or disassembly.
Battery	12 months or 10000KM (supplier warranty time)	Lithium batteries are used after charging in the specified use environment (the rechargeable environment temperature range of lithium batteries is 0 °C ~ 35 °C, and the operating environment temperature range of lithium batteries is 0 °C ~ 45 °C. There are different degrees of decline) and no external impact, abnormal voltage, inability to charge, less than 60% of the capacity detected by the discharger, etc., will provide warranty services (the battery is not cycled, and the warranty period of the replacement battery is the same as the original factory battery warranty. period remaining date)	Damage caused by improper charging, improper maintenance, and use in adverse environments.

After the product is shipped, the following conditions are not included in the scope of warranty services:

Plastic parts, painted parts, rubber parts and wearing parts of the whole car.
Vehicle damage due to improper transportation.
It is caused by the user’s failure to use, drive, maintain and adjust the electric product correctly in accordance with the provisions of the instructions for use of the electric product.
The products sold are damaged due to rain, ice and snow soaking, smoking, chemicals, chemical corrosion, etc. or natural product failure or damage.
Damage is not covered by the warranty. As well as failure or damage caused by force majeure (including but not limited to earthquakes, typhoons, fires, floods, social events, group events, violent crimes, etc.)
If the user does not use and maintain the battery normally, and the storage time exceeds the maximum storage safety period of 3 months (the whole vehicle is plugged in for more than one month, and the initial power is less than 50% and more than 3 months when stored separately), it is not charged in time. , the battery feed undervoltage cannot be repaired.
The electric vehicle parts are damaged by the user’s use of non-original accessories or the circuit and circuit configuration are modified without authorization.
Product failure or damage caused by human factors such as collision, falling, overloading, speeding, etc. during driving.

Poor unpacking or missing
A detailed list (including frame number, motor number, description of the defect, and attached photos or videos of the defect) should be provided when reporting poor unpacking or missing items.
Verified by our company, we will arrange stocking and delivery within 30 working days if the quality assurance conditions are met (urgent items will be arranged within 7 working days); The parts process is normally collected, stocked, and shipped.
Major batch problem handling
Quality problems provide a detailed list of problems (including frame number, motor number, use time, mileage, description of fault phenomenon, number of faults, etc.).
If a market recall, replacement or maintenance service is required, our company actively takes countermeasures and organizes market risk assessment internally:
1) The spare parts are arranged by the customer for maintenance and inspection and replacement;
2) Organize recall and replacement activities when necessary;
3) Send someone to the market for maintenance. Parts and shipping costs are borne by New Dynamics.
Management of accessories
Our company requires suppliers to provide a certain amount of maintenance parts according to market conditions, and to ensure a minimum safety stock. Service parts need to be ordered from our company’s regular channels or designated channels. If our company finds that the repair parts are products of other manufacturers’ brands, our company has the right to issue a warning and the car does not enjoy the warranty agreement.
For the quality-improved parts provided by New Power Company free of charge, the dealer must replace them as required and return the replacement tracking records.

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